This study analyzes a large-scale navigation dataset that captures travel activities of domestic inbound visitors in Jeju, Korea in the first nine months of 2020. A collection of regression models are introduced to quantify the dynamic effects of local and national COVID-19 indicators on their travel behavior. Results suggest that behavior of inbound travelers was jointly affected by pandemic severity

Ambidexterity has become an important company strategy for solving the dilemma between exploration and exploitation that exists in the highly competitive environments. Organisations may use the dimensions of intellectual capital in three different ways (paths) to build ambidextrous capabilities: through human capital, through social capital, and through organizational capital. This research explored

Purpose Crowdsourcing food delivery represents great potential for future development and expansion of the restaurant business. Accordingly, job performance and retention of delivery workers are critical for success. Therefore, this paper aims to investigate how to enhance crowdsourced delivery workers’ job performance and intent to continue working by applying the sociotechnical systems theory. D

Purpose Given the increasing need after the outbreak of COVID-19 to encourage restaurant customers to dine in, the purpose of this paper is to examine the effects that anthropomorphic cues jointly with brand awareness and subjective social class have on restaurant-visit intention. Design/methodology/approach To better comprehend the use of anthropomorphic cues, this paper involved two studies that

Purpose A burgeoning stream of tourism and hospitality research highlights the role of entrepreneurship in bringing about positive social and economic outcomes for both refugees themselves and their host countries. Yet little has been done so far both in mainstream entrepreneurship research and tourism scholarship to explore how motivations influence perceived entrepreneurial success of refugees and

Purpose Given the recent growth of service robot research in hospitality and tourism management (HTM), the purpose of this study is to identify a research agenda by conducting a systematic and holistic review of service robot research published in both HTM and broader business management (BM) journals. Design/methodology/approach Adopting a service ecosystem perspective, 38 HTM articles and 13 highly

In this daily diary study, the effects of hindrance and challenge stressors on the daily job satisfaction and work engagement of frontline hotel employees were examined. Daily coworker support was also investigated as a moderator of these relationships. The study was conducted using a within-person approach. The hypotheses were tested in a sample of 65 full-time frontline hotel employees in the United

This article examines the experiences of discrimination and social exclusion among Christian and Muslim Israeli Arabs while vacationing in hotels in Israel. The in-depth interviews conducted raise five key expressions of discrimination: (1) perception of Israeli Arabs as a security threat; (2) discriminatory behavior by other guests; (3) discriminatory behavior by staff; (4) disregarding the expectations

The sharing economy has emerged as an influential research area in which a platform mediates customers’ temporary access to service provider resources. To provide a generalizable picture of the platform’s customer and service provider relationship formation process, we integrate effect sizes from 192 studies, including 214 independent samples (N?=?88,154). The findings indicate there are motivators

In the COVID-19 pandemic, the employee realized the importance of a healthy workplace. A healthy workplace provides natural protection against respiratory disease and reduces exposure to viruses. Therefore, the current COVID-19 pandemic should be a wake-up call to understand the importance of building design and a dress rehearsal for future challenges because building-based prevention and control measures

As labor markets have been fundamentally modified, interest in current employment relationships gains momentum. Our study draws from the psychological contract lines of social exchange theory to synthesize breaches, formal contractual arrangements, employees' extent of organizational commitment, job satisfaction, and turnover interrelations in the luxury hotel segment of the hospitality industry. Results

Drawing from the Conservation of Resources Theory, this paper aims to study the impact of an emerging destructive leadership style termed punitive supervision on employee well-being by examining the mediation role of work alienation. This paper further explains conditional indirect effects by introducing employee willpower and waypower as employees’ coping mechanisms to deal with the damaging effects

Travel can have a transformative power; that is, the possibility of generating deep change and impact on individuals’ self while on vacation. Transformative experiences could impact travellers at different levels and influence their understanding and interpretation of reality. Moving on from theoretical concepts, such as transformative learning, free choice learning and experiential learning together

This study offers an in-depth investigation of acculturation and familism among immigrant hospitality workers as well as their job satisfaction and organizational attachment. A qualitative approach consisting of semi-structured interviews with hospitality employees was adopted. The transcripts from these interviews were analyzed using both inductive and deductive approaches. The study findings suggest

Purpose The purpose of this study is to examine how social media (TripAdvisor) content influences restaurant visit intentions and liking expectations, how online review valence affect the viewing behavior of the social media page and which social media elements capture the initial attention of the consumer. Findings The pictures posted by firms and opinions posted by users attracted consumers’ attention

Purpose Guest experience and satisfaction have been central constructs in the hospitality management literature for decades. In recent years, the use of big data as an increasing trending practice in hospitality research has been characterised as a modern approach that offers valuable insights into understanding and enhancing guest experience and satisfaction. Recognising such potential, both researchers

Purpose Craft beer (CB) has gained prominence in the on-premise trade in the USA, which has become the world’s largest market for CB. Academically based research in the hospitality domain examining consumer behavioral psychology-based constructs in the situational consumption context of restaurants has, however, not kept pace with market reality. This study aims to examine how product involvement,

This study examines and verifies effects of media content and format on visitors' responses to sustainable tourism interpretations in two World Natural Heritage Sites. It differentiates itself from existing studies on tourism interpretations by designing interpretations depending on media format and sensory cues, as well as interpretation content – sustainability aspect & cultural style. The present

This study presented and tested a conceptual model that examined how a negative event at a tourism destination influenced perceived betrayal and boycott among tourists. A mixed method approach with three studies was adopted to verify the proposed hypotheses. In Study 1, using Weibo microblogging platform data, we evaluated the impacts of a negative event on tourists' perception of betrayal and intentions

Prior research investigated the effect of restaurant hygiene certification and discovered that restaurateurs make greater efforts to maintain hygiene quality, effectively resolving the information asymmetry. With the proliferation of non-hygiene certificates, little effort has been made to research the impacts of non-hygiene certifications. In addition, the influence of brand has not been adequately

In the United States, employers can count servers’ tip earnings toward the satisfaction of minimum wage requirements, so that servers are often paid a sub-minimum wage. The difference between the regular and server minimum wage is known as the tip credit and it has come under attack on the grounds that it contributes to server poverty. However, if tip credits increase consumer tipping, then reducing

A travel behaviour change approach complements hard transport measures to develop more sustainable transport systems. Travel behaviour change is a growing field of research, with a range of theories, behaviours and tools being studied. Consequently, a wide-angled review is critical for synthesising knowledge in this field. This study conducted a scientometric review of travel behaviour change literature

Although stakeholder participation in place branding is actively encouraged, there has been a paucity of studies examining why uneven involvement persists in practice. This study builds on Bourdieu's theory of field and capital to explain how stakeholders from the local state, destinations, businesses and local communities negotiate influence and legitimacy in the place branding process. A multi-case

Tourism research has yet to consider the growing esport sector. Through a mixed-method research design, we employ the theoretical lens of fandom to examine what online and experiential factors may influence esport players and spectators to attend physical events, which we argue have the potential to grow into a new tourism sub-sector. Study one surveys 549 League of Legends spectators; while study

The immersive technologies of augmented reality (AR) and virtual reality (VR) have been widely applied in the tourism sector. Previous research has independently explored effective applications of AR/VR in tourism from different perspectives and in various contexts; however, no integrated empirical study has drawn conclusions regarding these findings. This study constructs a meta-analytic framework

In this paper a post-positivist informed epistemology is used to examine the language of scholarly contribution claims in journal articles. How knowledge contribution claims are framed is important for communicating the value of research to a wide audience. Yet, guidance on this is lacking in tourism research. Using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) protocol

Purpose The purpose of this study is to gain a deeper understanding on if and how hotel senior managers (HSMs) in four-star chain hotels in London and Stockholm implemented crisis management techniques (CMTs) as a response to the economic impacts of the COVID-19 pandemic in 2020. Design/methodology/approach Qualitative questionnaires were sent to 30 HSMs in London and Stockholm. From the feedback,

Purpose This study aims to investigate the effects of consumers’ motivations on behavioral intention to use self-service technology (SST) in airline services exploring multimediating effects of flow experience and SST evaluation in Stimulus-Organism-Response model. Design/methodology/approach An online survey was conducted with quota sampling based on age group who had experiences of SSTs usage at

Purpose With the diffusion of innovation theory (DOI) and theory of planned behaviour (TPB) as the guiding theoretical perspectives, this research aims to identify the factors motivating user attitudes and in-app purchase intentions (IAPIs). The moderating impact of user inertia towards TPB constructs was also explored. Design/methodology/approach A total of 500 responses were received via an online

The purpose of this research was to identify the effects of message contents and framings that airline companies communicate with potential airline passengers during the COVID-19 pandemic to enhance behavioral intentions to engage in international air travel. A survey of 1300 respondents was conducted using the Posttest Control Group experimental design method. Several meaningful findings were generated

Analogical thinking is a tool that can help resolve complex intellectual challenges that has rarely been employed in tourism and hospitality academic research. This research note briefly explains the background to analogical thinking and introduces the concept of tapestry analogies. The example of a tapestry analogy, adopted as a solution to resolving a mental blockage in a PhD by publication, illustrates

The coronavirus disease (COVID-19) has had a significant negative impact on many industries, tourism being among the most severely impacted. To recover from the crisis speedily, a responsive mode of governance that can draw on different stakeholders’ efforts is required. Through qualitative interviews with key informants from major associations and government offices related to tourism, this study

In the field of tourism reception, the influence of the mistreatment behavior of tourists on employees has received limited attention. Based on social exchange theory, conservation of resources theory and the limited-resource model of self-control, this paper focuses on the influence process and boundary conditions of tourist mistreatment behavior on employee service rule commitment. Regression analysis

The present investigation takes a qualitative approach to explore Airbnb's Online Experience as a new virtual tourism initiative through the lens of attention restoration theory. Data were collected from tourist reviews at Airbnb's platform with an emphasis on touring services such as sightseeing and cultural immersion sessions. Our findings first point to a multitude of virtual tour experiences germane

Whilst job satisfaction has been extensively investigated as a CSR moderator or outcome, pertinent literature is predominantly silent on the complexity surrounding the formulation of the construct. This study adopts the theory of complexity and examines the combinations of factors leading to hotel employee job satisfaction within a CSR context. Using fuzzy-set Qualitative Comparative Analysis (fsQCA)

This study analyzes the satisfiers and dissatisfiers of wineries to identify potential asymmetric relationships between winery attributes and visitor satisfaction. By using aspect extraction and a regression approach, a sample of 9,376 reviews corresponding to 524 wineries in Spain, from February 2010 to April 2021, is examined; the main results being that asymmetric effects are found for different

Tourists' purchase intention does not always lead to purchase behavior since there are significant differences in their influencing factors and mechanisms of formation. However, little research has examined and revealed these differences empirically. Through co-occurrence analysis of 345 tourists’ consumption-related studies and a further quantitative meta-analysis of 198 quantitative studies, this

Jellyfish hazards at 3S destinations are underrepresented in tourism research. Using a novel conceptual model based on risk perception and destination image theories, we used an experimental setting to examine whether different types of jellyfish risk messages influenced people's travel intentions and behaviours. In addition, the study tested the influence of worry and culture. We sampled 415 prospective

Purpose Focusing on the corporate social responsibility (CSR) communication context, the present research aims to understand when and why featuring pride versus empathy in a hospitality brand’s social media post can effectively boost consumers’ loyalty intention. Design/methodology/approach Two experimental studies examined the congruence effects between emotional appeal and sense of power, where power

In this study, we explicitly modeled how individuals’ perceptions of automated vehicle (AV) safety and the importance they place on car ownership affect mode choices involving conventional and automated vehicles in the context of privately owned cars and ridehailing services. We adopted psychometric questions to capture these two latent variables and designed a stated preference survey based on the

A decrease in unsustainable mobility is needed for everyday mobility as well as for leisure travel, here defined as overnight travel for longer distances, in order to reach decarbonisation goals. So far studies that explicitly target both are rare. The survey presented here examines socio-psychological and socio-economic variables that might influence individual use of more or less sustainable transport

The customer experience literature has largely focused on experiences at a single service touchpoint. Comparatively little attention has been given to the customer experience across stages of the purchase journey. Building on memory-dominant logic, this study proposes a conceptual framework to investigate interrelationships between three dimensions of the service experience (i.e., brand experience

Environmentally sustainable behavior influences tourists purchasing decisions on whether to engage in sustainable consumption. Based on resource conservation theory and an actor-centric perspective, the current study investigates how and when engaging in environmentally sustainable behavior directly and indirectly affects emotional exhaustion and unneeded behavior. Emotional exhaustion mediates the

Brand authenticity is generally considered to have a direct impact on brand loyalty. However, few studies have investigated the mediating variables between them. To add to our knowledge in this area the present study examines how brand authenticity (the four dimensions of symbolism, credibility, integrity, and continuity) influences self-enhancement values (including achievement and power) and brand

Purpose The purpose of this study is to examine the scientific research related to sustainability in hospitality and tourism from 1994 to 2020 by conducting bibliometric and science mapping analyses and to discuss the implications for prospective research opportunities. Design/methodology/approach Keyword co-occurrences with 2,980 published papers collected from the Web of Science (Social Science Citation

With the long-lasting impacts of the COVID-19 pandemic, it is critically important that restaurateurs understand predictors of consumers' dining behaviors to better foster strategies to recover their revenue during the re-opening stage. Based on the Safety Signal Framework and the Protection Motivation Theory, this study developed and tested a model investigating the combined effects of restaurateurs'

Quick Service Restaurants (QSR) have seen overwhelming growth over the past several years worldwide and the onus of delivering superior services lies on frontline employees. Considering high competition and workload, workplace incivility isn’t alien to QSR staff. Based on conservation of resources and stressor-strain-outcomes theories, our paper proposes a theoretical framework examining workplace

Many prior studies confirmed the effectiveness of applying managerial response strategy on the performance of service providers. However, studies focusing on the effect of the specific types of managerial response remain limited. Thus, based on a longitudinal dataset, the present study uses a machine-learning method to identify the apologetic responses and investigates their effectiveness on hotels’

The pursuit of social sustainability has taken center stage in the public discourse in terms of the total cost of doing business, inclusive of economic and environmental factors. As social sustainability continues to become more salient in societal relevance, the organizational treatment of workers and the local community is instrumental in advancing the idea of a fair and equitable society in the

Purpose This study aims to examine effects of the COVID-19-induced lockdown on turnover intentions (TI) for the hospitality retail sector. Design/methodology/approach This study reviews employee TI literature before and during the COVID-19 pandemic. The data for the present study were derived from a sample of 301 hospitality retail workers employed within the integrated resorts on The Cotai Strip,

Purpose This study aims to explore how professional event associations’ recovery strategies are perceived by members and to measure the consequent influence of the perceived fit of recovery strategies on organizational identification (OI), consistent behavioral intentions and long-term commitment intentions. Design/methodology/approach Data were collected from current members of professional event

Purpose The aim of this paper is to uncover the main capabilities that a luxury hotel needs to develop when functioning as the orchestrator of a local gastronomic business ecosystem. Design/methodology/approach Given the limited attention previous literature has placed on the role of luxury hotels as orchestrators in luxury gastronomic business ecosystems, this paper adopts a qualitative approach,

This paper aims to explore the contribution of streetscape features to Airbnb accommodation pricing, allowing hosts and tourists to benefit from a more transparent pricing scheme. To this end, a hedonic pricing model based on Geographically Weighted Regression (GWR) is estimated using the data in July and November 2020 in Amsterdam. With the semantic segmentation model Deeplabv3 trained by the Cityscapes

Social media influencer marketing is gaining importance in the restaurant industry, especially for independent restaurants. This study explores the underlying mechanism of social media influencer marketing in the context of independent restaurants in Arab and Islamic culture. The study combines the uncertainty reduction theory with the self-categorization theory to propose a research framework. Data

As restaurants are resuming normal operations, COVID-19 mitigation strategies are still in place. An effective COVID-19 mitigation protocol may facilitate a more successful rebound since consumers may perceive a lowered risk to purchase food from the restaurant with protocols in place. However, little is known regarding how consumers evaluate restaurants’ present efforts to contain the transmission

Purpose The purpose of this study is to develop a review rating prediction method based on a supervised text mining approach for unrated customer reviews. Design/methodology/approach Using 2,851 hotel comment card (HCC) reviews, this paper manually labeled positive and negative comments with seven aspects (dining, cleanliness, service, entertainment, price, public, room) that emerged from the content

Purpose This paper aims to investigate the impact of pubs and breweries’ attributes on beer prices by exploring and examining the variation of beer prices across pubs in York, UK. Design/methodology/approach Data gathered from five surveys of pubs conducted between 2012 and 2020 are used to test six research hypotheses analysing how factors such as location, type of ownership and management of pubs

Lately, transport researchers and practitioners are showing renewed interest in car-reduced neighborhoods and their residents’ mobility to investigate possible factors influencing sustainable transport. With a biographically inspired practice-theoretical approach, this study considers the ‘context of travel behavior’ and, thus, focuses on mobility as a ‘practice’ in order to improve the understanding

Work schedules with their start and end times substantially affect traffic flows, particularly during peak hours. Therefore, the study of work schedules is important to understand daily activity travel patterns. Particularly adults in households with children need to trade-off the number of working hours versus their time expenditure on child care, household tasks and leisure. Work schedule preferences